Privacy Policy

https://www.bicomm.us
https://www.blueicon.ai

Effective Date: April 1, 2026

​

1. Introduction
Protecting your private information is our priority. This Privacy Policy applies to https://www.bicomm.us and governs data collection and usage by BIComm LLC dba Blue Icon Communications ("Blue Icon Communications," "we," "us," or "our"). For the purposes of this Privacy Policy, unless otherwise noted, all references to Blue Icon Communications include https://www.bicomm.us, BIComm LLC, Crosspoint Campaigns, and www.crosspointcampaigns.com.

 

Blue Icon Communications is a fractional CMO and digital marketing agency. By using our website, engaging our services, submitting any form, or providing your personal information to us, you consent to the data practices described in this Privacy Policy.

2. Collection of Personal Information

2.1 Personally Identifiable Information (PII)
In order to better provide you with products and services, Blue Icon Communications may collect personally identifiable information when you voluntarily provide it to us, including:

• First and last name
• Mailing address
• Email address
• Phone number(s), including mobile phone number
• Job title
• Company or organization name
• Industry
• Payment and billing information (credit card details are processed by secure third-party payment processors and are not stored by us)
• Any other information you voluntarily submit through our website forms, email, phone, or in-person interactions

We do not collect any personal information about you unless you voluntarily provide it to us. You may be required to provide certain personal information when you elect to use certain products or services, including: (a) submitting a contact or inquiry form; (b) requesting a marketing report or consultation; (c) signing up for communications; (d) sending us an email message; or (e) submitting payment information when purchasing products and services.

2.2 Automatically Collected Information
Information about your computer hardware and software may be automatically collected
by Blue Icon Communications. This information can include:

• IP address
• Browser type and version
• Domain names and operating system
• Access times and referring website addresses
• Pages visited and time spent on pages
• Cookies and similar tracking technologies (see Section 10)

This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of our website.

3. Use of Your Personal Information
Blue Icon Communications collects and uses your personal information for the following
purposes:

• To operate and deliver the products and services you have requested
• To communicate with you in relation to services and/or products you have requested from us
• To inform you of other products or services available from Blue Icon Communications and its affiliates
• To send email communications, newsletters, promotional offers, alerts, confirmations, surveys, and other general communications
• To send SMS/MMS text messages regarding services, appointment reminders, account updates, and marketing communications (with your express consent)
• To process payments and billing
• To respond to your inquiries and provide customer support
• To improve our website, services, and communications
• To comply with applicable legal obligations

We may use your personally identifiable information to market and promote our own products and services to you. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us.

4. SMS/Text Messaging Program

This section applies specifically to our SMS/MMS text messaging program and is provided in compliance with the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and 10DLC (10-Digit Long Code) registration requirements.

4.1 Consent and Opt-In
By providing your mobile phone number and expressly consenting to receive text messages from Blue Icon Communications, you agree to receive recurring SMS/MMS messages from us. These messages may include service updates, appointment reminders, account notifications, promotional offers, marketing communications, and other business-related messages.

Consent to receive text messages is not a condition of any purchase or service engagement. Message frequency may vary. Message and data rates may apply. Please consult your wireless provider for details about your messaging plan.

4.2 No Sharing of PII, Opt-In Consent, or Mobile Data
The following statements are required disclosures under 10DLC and CTIA compliance standards:

 

• Personally Identifiable Information will not be sold or shared with third parties for promotional or marketing purposes.

• We do not share consumer opt-in consent with any third parties.

• Mobile data consent will not be shared with any third parties through this SMS channel.

​

4.3 Opt-Out
You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you send the message STOP, you will receive a single confirmation message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from Blue Icon Communications unless you resubscribe.

4.4 Help
If you are experiencing issues with our messaging program, you may reply HELP for more assistance, or contact us directly at office@bicomm.us or 562.358.4020.

4.5 Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission by your mobile carrier and is not guaranteed by Blue Icon Communications.

​

4.6 Supported Carriers
Our SMS program is designed to work with major U.S. carriers. However, service availability may vary depending on your carrier and plan.

5. Email Communications
From time to time, Blue Icon Communications may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from Blue Icon Communications or click on a link therein.

 

Our email communications comply with the CAN-SPAM Act and applicable federal and state regulations. Each email communication will include:

• Accurate sender identification from Blue Icon Communications
• A clear and conspicuous unsubscribe mechanism
• Our valid physical mailing address

If you would like to stop receiving marketing or promotional communications via email, you may opt out by clicking the UNSUBSCRIBE link in any email or by contacting us directly. We will process your unsubscribe request within 10 business days.

6. Sharing Information with Third Parties
Blue Icon Communications does not sell, rent, or lease its customer lists to third parties.

Blue Icon Communications may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party.

We may share your information only in the following limited circumstances:

• Service Providers and Platforms: We use third-party platforms and service providers to operate our business, including customer relationship management (CRM) systems, telephony services, email delivery platforms, SMS service providers, payment processors, and website hosting providers. These providers may process your data on our behalf solely to deliver the services we have engaged them to perform. All such third parties are prohibited from using your personal information except to provide these services to Blue Icon Communications, and they are required to maintain the confidentiality of your information.

• Statistical Analysis and Business Operations: We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries.

​

• Legal Requirements: We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Blue Icon Communications or the site; (b) protect and defend the
rights or property of Blue Icon Communications; and/or (c) act under exigent circumstances to protect the personal safety of users of Blue Icon Communications services, or the public.

7. Security of Your Personal Information
Blue Icon Communications secures your personal information from unauthorized access, use, or disclosure. We use the following methods for this purpose:

• SSL/TLS Protocol for encryption of data in transit
• Secure third-party payment processing compliant with PCI-DSS standards
• Restricted access to personal information on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) the security, integrity, and privacy of any and all information and data
exchanged between you and us through this site cannot be guaranteed.

8. External Data Storage
We may store your data on servers provided by third-party hosting vendors with whom we have contracted. Your data may also be stored within the platforms we use to deliver our services, including our CRM and telephony systems. These providers maintain commercially reasonable security measures to protect your data.

9. Right to Deletion
Subject to certain exceptions, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

​

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity
• Debug to identify and repair errors that impair existing intended functionality
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law
• Comply with the California Electronic Communications Privacy Act
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your
informed consent
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us
• Comply with an existing legal obligation
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information

10. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect non-personal usage data. Cookies are small text files stored on your device by your web browser.

 

We and our website hosting platform may use cookies for the following purposes:

• To provide a functional website experience
• To analyze website traffic and usage patterns
• To improve website functionality and user experience
• To support marketing and advertising efforts

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website.

11. Third-Party Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

​

12. Children’s Privacy
Blue Icon Communications does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

13. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. SMS consent records and opt-out requests are retained for a minimum of four (4) years in compliance with applicable regulations.

14. Your Rights
You have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information, subject to the exceptions outlined in Section 9
• The right to opt out of email and/or SMS communications at any time

 

To exercise any of these rights, please contact us using the information provided in Section 16.

15. Changes to This Privacy Policy
Blue Icon Communications reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or services available after such
modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

16. Contact Us
Blue Icon Communications welcomes your questions or comments regarding this Privacy Policy. If you believe that Blue Icon Communications has not adhered to this Privacy Policy, please contact us at:

Blue Icon Communications
9826 Painter Ave., Ste. M, Whittier, CA 90605

​

Email: office@bicomm.us
Phone: 562.358.4020
Website: https://www.bicomm.us